About these terms
By placing an order you agree to these terms. Please also read our Privacy Policy, which explains how we handle personal data.
Masala Restaurants Ltd, trading as Masala, of 14 Killiney Shopping Centre, Rochestown Avenue, Dún Laoghaire, Co. Dublin, A96 KV99. Company registration number: 571572. Contact: admin@masala.ie · (01) 235 0099
Placing an order
You can order as a guest on order.masala.ie or in the iOS/Android app. There is no customer account. An order is an offer to buy food at the prices shown at checkout.
You must provide accurate name and phone details so we can fulfil the order. Email is optional; if you give one, we use it for order emails.
We may pause online ordering (for example if the kitchen is busy or closed). Opening hours are shown on masala.ie and may change on public holidays or busy days.
Prices and charges
Prices are in euro and include VAT where applicable. Delivery charges depend on your address and delivery zone, and are shown before you place the order. Tips on card orders are optional.
A minimum order value may apply for delivery or collection. If your basket is below the minimum, checkout will tell you how much more to add.
We may correct obvious pricing errors. If that happens after you have paid, we will contact you and refund any amount you should not have been charged.
Delivery and collection
Delivery is only available to addresses inside our delivery zones. We check this from the address you type — we do not use your phone’s GPS. If an address is outside our area, we cannot deliver; you can still choose collection where it is available.
Collection is from our kitchen at Killiney Shopping Centre. Please bring your order details when you collect.
Times shown at checkout (including “ASAP” estimates and scheduled slots) are estimates, not guarantees. Busy periods, weather, and traffic can affect them.
Please make sure the delivery address is correct and that someone can receive the order. We are not responsible for delay or non-delivery caused by an incomplete or incorrect address, or if nobody is available to take the order.
Payment
You can pay by card, Apple Pay, or Google Pay through Stripe, or by cash on delivery or collection where that option is offered.
Card and wallet payments are taken by Stripe. We do not see or store your full card number. For card orders, payment is typically authorised at checkout and captured when the restaurant accepts the order.
Cash orders remain payable on delivery or collection. Please have the correct amount ready where possible.
Acceptance and rejection
We may accept or reject an order. Valid paid orders (and cash orders) are usually accepted for preparation. Some orders may be accepted automatically once they are valid and paid.
We may reject an order if, for example, an item is unavailable, we cannot fulfil the requested time, the address is outside our delivery area, payment fails, or we reasonably suspect misuse.
If a card order is rejected before payment is captured, the authorisation is cancelled. If we have to cancel after capture, we refund the payment. Cash orders that we cannot fulfil are simply not prepared — you will not be charged by us online.
Cancellations and refunds
Because food is prepared to order, you cannot cancel through the website or app once an order is accepted. If you need to change or cancel, call us as soon as possible on (01) 235 0099. We will help where we reasonably can; we may not be able to cancel if cooking has started.
If something is wrong with your order, contact us promptly with the order details. We may offer a replacement, a partial refund, or a full refund, depending on the issue. Refunds for card payments are made through Stripe to the original payment method and can take several working days to show on your statement.
Allergies and order notes
Our kitchen handles allergens including gluten, nuts, dairy, eggs, soya, sesame, mustard, and others. We cannot guarantee that any dish is free from traces.
Please include allergy or dietary information in order notes and, for serious allergies, telephone us as well. Notes are passed to the kitchen but do not replace a conversation about a severe allergy.
Promotions and coupons
Coupons and automatic discounts are subject to the rules shown at checkout (for example minimum spend, new or returning customer, or a valid code). We may withdraw or change a promotion at any time. Only one coupon can usually be used per order, unless we say otherwise.
Using our website and app
You must not misuse masala.ie, order.masala.ie, or the app — including attempting to break security, scrape the menu in an abusive way, or place fraudulent orders. We may refuse service where we reasonably suspect misuse.
Menu photos, prices, and item availability can change. The checkout total is the price that applies to your order.
Liability
We prepare food with care, but estimated times are not guaranteed. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that Irish law does not allow us to limit.
Subject to that, we are not liable for losses that were not reasonably foreseeable, or for delay or failure caused by events outside our reasonable control (for example severe weather, supplier failure, or network outages).
Governing law
These terms are governed by the laws of Ireland. The Irish courts have jurisdiction, without affecting any mandatory consumer rights you have where you live.
Changes
We may update these terms. The current version is always on this page, with the “Last updated” date at the top. Changes apply to orders placed after the update.
Contact
Masala Restaurants Ltd
14 Killiney Shopping Centre, Rochestown Avenue, Dún Laoghaire, Co. Dublin, A96 KV99
admin@masala.ie · (01) 235 0099
Related: Privacy Policy